Careers:

Paralegal

An exciting opportunity has arisen for a part-time Paralegal to join our community-guided organisation located in North Kensington, on a 12 month fixed-term contract. You will provide support to our Cost-of-Living Crisis Clinic Supervisor to co-ordinate the efficient service delivery of our two busy Cost-of-Living Crisis Clinics, where we help clients make successful applications for welfare benefits and social housing. Additionally, at this clinic we offer advice and representation to those who need disability benefits appeal representation, and social housing disrepair and housing allocation legal advice.  You will work with a wide range of people internally and externally, providing support and supervision to volunteer advisers and helping clients. You will be a confident communicator who will have the right blend and balance of strong administration, coordination and delivery skills, with excellent interpersonal and customer-facing skills, and legal knowledge, and will be committed to supporting and enhancing the lives of people in the local community as this role is central to Westway Trust’s commitment to deliver activities and events to the benefit of the North Kensington community. Key responsibilities of the role include but not limited to: Responsible for the effective running of our clinics in North Kensington and Islington, including setting up and clearing away after Clinic sessions. Meeting, greeting and orienting clients and volunteers. Being the initial point of contact; receiving calls and emails from clients and referring agencies, booking client appointments. Triaging clients on to our database and referring clients who are out of scope to other relevant organisations. Assisting clients to complete online and paper forms both face-to-face and remotely. Responsible for monitoring work, completing reports, writing case studies, making sure volunteers complete their data entry after advising clients, and running case management statistics. Recruiting, inducting, training and supervising volunteers both corporate (from the City) and lay (students and local residents). Responsible for a small amount of appeal cases. General administration including: photocopying, scanning and record keeping, and coordinating the general day-to-day activities of the clinics. Qualifications: You will have or be working towards a law degree or equivalent.  Knowledge and Experience: Previous experience of providing legal advice, with casework. A good understanding of the law in any jurisdiction. Experience of providing an efficient, customer focused service, with a personable and collaborative approach and ability to provide, develop and maintaining friendly positive relationships with customers, staff, volunteers and other stakeholders. Good time management and organisational skills. Excellent administrative skills. High level of IT skills. Experience of using Microsoft Word, Excel and PowerPoint and database software (we use AdvicePro). Personal Skills: Good communication and presentation skills, orally and in writing. Good people management/awareness skills. Ability to work independently and on own initiative with minimum supervision. An inquisitive mind and good problem solver. Good memory and research skills. Connections to/understanding of North Kensington or the surrounding area is highly desirable. To view the full job description click on 'job description' under 'Key Info' on the left hand side.  Benefits of working for Westway Trust: Great location in the heart of Portobello, North Kensington Investor in People (IiP) employer Generous holiday entitlement of 25 days (pro-rated for part-time staff) per year + statutory bank holidays Free gym membership at health club one minute walk from the office Pension scheme Life Assurance Sick pay scheme Season ticket / bicycle loan Free eye test voucher If you would like assistance on filling out the questions on the application form, please send us an email to HR@westway.org or give us a call on 020 8962 5720 and ask for HR. The application deadline is Sunday 3 August 2025 when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended....